Get to know AIVA: Black Knight's AI initiative to focus on originations

With its acquisition of artificial intelligence and machine learning developer HeavyWater, Black Knight is turning to its Artificial Intelligence Virtual Assistant to streamline the mortgage process, with an immediate focus on the originations sector. The company, which acquired the Philadelphia-based startup late last week, aims to eventually get to a place where tech can guide and advise underwriters on potential opportunities and in decision making, according to Rich Gagliano, president of Black Knight's Origination Technologies division. "AIVA makes the decisions and recommends actually a conclusion, the operator can agree or disagree, and as a result of that two things happen: that activity or that job task gets done, and in certain situations, creates a reinforcement learning for AIVA," said Soofi Safavi, CEO of HeavyWater. "That activity ultimately will be shadowed by AIVA to be able to actually give her the same level of cognition that a human expert has," he added. Though AIVA's primary focus for the short term will be on the originations sector, it will also eventually support mortgage servicing.