Transparency In AI Can Help Bridge The Trust Gap

Every day, in ways both small and large, more businesses are using AI to change the way they engage with customers and employees. But AI also faces mounting public skepticism. Rapid technological change and opacity surrounding how and why algorithms arrive at their recommendations feed this mistrust. So do well-publicized AI failures, such as the targeting of minority communities in social services fraud investigations or the assignment of different credit limits for men and women of similar financial backgrounds. Companies can address this trust gap in 2023 by adopting responsible AI.