Robotics and Artificial Intelligence in Banking and Finance - 'Net Features - Website Magazine

The industry has always invested in technology and has also not been averse to adopting innovations in technology. However, the demand, from both the customers and the business leaders, has been consistently outpacing the resources available to execute all the various initiatives within the bank. Chief information officers (CIOs) have always had to prioritize and select where they will invest their resources. The initiatives that enhance revenue generation opportunities and those which improve customer experience have always taken precedence over those that address operational efficiencies. So as they expand and scale their operations, inefficiencies start building up in the operational processes.