Speaking the Same Language: How Oracle's Conversational AI Serves Customers The Official NVIDIA Blog

At Oracle, customer service chatbots use conversational AI to respond to consumers with more speed and complexity. Suhas Uliyar, vice president of bots, AI and mobile product management at Oracle, stopped by to talk to AI Podcast host Noah Kravitz about how the newest wave of conversational AI can keep up with the nuances of human conversation. Many chatbots frustrate consumers because of their static nature. Asking a question or using the wrong keyword confuses the bot and prompts it to start over or make the wrong selection. Uliyar says that Oracle's digital assistant uses a sequence-to-sequence algorithm to understand the intricacies of human speech, and react to unexpected responses.