Artificial intelligence: What changed in 2018 and what to expect in 2019

Artificial intelligence (AI) is one of those technologies that excites the public and business imagination alike. Long since a favourite theme in science-fiction, it is now gaining traction in everyday practical scenarios. In 2018, we saw a considerable rise in the adoption of AI around the world and across industries, with businesses using it to improve operations, generate new innovations and boost customer experience. To make artificial intelligence work for a business, leaders need to ensure that employee skills are honed in line with technological investments. With financial services, telecoms and high tech leading the way in bringing AI into the mainstream, and other areas such as automotive, healthcare, energy and retail also embracing it, we expect the rapid growth of AI to continue in 2019 as companies strive to get the most value and competitive advantage from the data they capture.