AI Expo London: AI hype helps retail banking pick "low hanging fruit"

Artificial intelligence in banking and personal finance is marching on, and it's taking lessons from institutional adoption of advanced technologies, said panellists at the AI expo in London. There are several ways that AI pops up in retail: predicting customer behaviours from big data, customer interaction with chatbots, or customized experiences based on how users are interacting with the system. Ash Booth, HSBC's head of Artificial Intelligence for the bank's Digital Assets Technology unit, explained that AI can be defined as "this idea of learning, planning, reasoning. Things we associate with human intelligence embedded in our technology." For Wells Fargo, it's about AI's ability to sift through a huge amount of data the bank has collected over the years.