The Role Of Design Thinking In Building Transformative AI

What is interesting about this, and what makes it a great example for what is happening in many industries, is that baseball games will still require an umpire. They will remain a critical part of the game, and there is no suggestion that their job will disappear. In this case, AI is therefore helping umpires become better at their jobs, serving as a second set of eyes so they can be more accurate in a particular part of their role. In this article, I want to discuss the role of design thinking in creating these systems where AI works side by side with people, helping them to become better at their jobs. Another great example is with customer service agents, where a company can use bots to answer certain customer queries, but humans are responsible for other situations, such as when more empathy or understanding is required.