The chatbot startup that has the Fortune 500 listening

Chatbots are fast becoming a go-to technology for digital transformations. Industries ranging from airlines to fast-food-chains and financial services are redefining services with help from chatbots, which automate service-related tasks by approximating human speech. And it's a win-win strategy, as chatbots free up employees to pursue higher-value functions and enable consumers to help themselves to relevant information, Q&A style. But not every company is using virtual digital assistants (VDAs) yet. For many, the technical implementation remains an important question.