Five predictions for AI and process automation in 2020

The development of artificial intelligence (AI) and robotic process automation (RPA) rose rapidly during 2019. In the coming year, this pace will climb even further. Enticed by the potential for the technologies to streamline workflows and improve customer service, organisations will be undertaking deployments in ever-increasing numbers. At the same time, the capabilities of the technologies will continue to grow at a breakneck pace. Where initially they were limited to assisting with very structured activities, they will increasingly be put to work in areas that until now have required human intervention.