Robotic process automation: A disruptive, not destructive technology

When industrial robots replace workers at manufacturing plants, it's a tangible change. A robotic arm replaces a human one, and it does monotonous work with precision, speed, and zero complaints. The same goes for robotic surgeons, landscapers, and janitors -- whether they are assisting or replacing workers, the robots are physically present. But what happens when robots take over the kinds of jobs that are already being done remotely? Robotic process automation is a term that describes software that can automate tasks that were previously performed by humans.