Just 10% of Retail Businesses Use AI - Small Business Trends

The ScaleFactor State of SMB Finance report says only 10% of retail businesses are using Artificial Intelligence (AI). The report reveals Small and Medium Business (SMB) retailers are the most reluctant to implement AI or machine learning (ML) solutions into their workflow. Furthermore, 40% say they are not interested in this technology. Despite the disinterest, 44% of retail businesses say they do not find the process of implementing AI or ML challenging; the highest across all industries. And over a third (39%) admit to not knowing AI/machine learning were options for their accounting solutions.