ServiceNow adds artificial intelligence features to its business software - Reuters

ServiceNow, based in Santa Clara, California, and led by former SAP SE Chief Executive Officer Bill McDermott, makes software used by large companies to handle requests for help to their information technology departments, among other uses. The newest version of its software, called "Orlando," aims to use artificial intelligence to ease common tasks, company officials said. For example, if an employee needs to reset a password to access human resources software, the person can talk to a virtual assistant in the ServiceNow system that can ask a few questions and reset the password automatically. The system uses a technology called natural language processing to understand the request, said Dave Wright, ServiceNow's chief innovation officer. "You only need to have that one conversation - you don't need to know how to change your password for 20 different systems," Wright told Reuters in an interview.