LivePerson acquires Conversable, a conversational AI company

Conversable, maker of automated bots for popular food chains such as McDonald's, TGI Friday's, Pizza Hut, Dunkin' Donuts, and Denny's, was acquired today by LivePerson. Other companies using Conversable have been as varied as Sam's Club, Whole Foods, and government contractor Booz Allen. A platform to help customers better train the machine learning they use was introduced in March 2017. The company was founded in the 1990s to connect customer service agents at large companies with customers for live conversations, but it began to branch out in recent years with the rise of third-party platforms for popular messaging apps, starting in 2016 with an integration for Facebook Messenger. Beyond web chat, LivePerson offers chat management system integrations for WhatsApp, Google RCS, and Apple Business Chat.