Microsoft Machine Learning & Data Science Summit and Ignite: Recap

Another big application of this pattern is routing support tickets. Although this sounds simple, it's actually rather complicated. For those of you who run consumer apps or services, you must be accustomed to getting tons of customer feedback. If you process this feedback right and in a timely manner, you can deliver an amazing customer experience. But one big issue is that, if your app or service were to experience exponential growth, your support costs also go up exponentially, because as a business you do want to try your best to look at every support issue/ticket.