MaritzCX Announces Predictive and Social Response Products to Improve Management of the Customer Experience - EconoTimes

MaritzCX, a global customer experience (CX) software and services company, today is pre-announcing two new capabilities in its customer experience product offerings to help businesses broaden their understanding and response to customers. PredictionCX provides the first-of-its-kind capabilities to help businesses grow by analyzing known customer information and applying it to predict customer loyalty. SocialCX is a first-to-market offering that helps CX pros manage and increase reviews on social media at the local/branch level. PredictionCX – Rescue, Up-sell, Anticipate Needs of Silent Customers MaritzCX created PredictionCX to give organizations greater opportunity to recover customers and drive financial returns from their customer experience program. Companies are looking for ways to understand the full spectrum of the customer experience and increase loyalty and retention, which is continually challenged with increasing survey fatigue and growing response bias.