Claude Helped a Hacker Find a Way to Issue Tickets to Almost Every US Music Festival

A researcher found that using Anthropic's Claude Opus 4.7, he could break into the website of Front Gate--used by every festival from Lollapalooza to Bonnaroo--and freely issue any ticket he chose. Fears about AI tools capable of autonomous hacking usually involve nightmare scenarios like the theft of nuclear launch codes or zeroed-out bank reserves. Far more plausible, it turns out, is asking AI to gain super-administrator access on a ticketing website and then issuing yourself and all of your friends free VIP backstage passes to Bonnaroo. That was the discovery of security researcher Ian Carroll, who used the AI tool Claude Opus 4.7 in April to discover a technique that allowed him full access to the systems of Front Gate Tickets, which handles ticketing for practically every major US music festival, from Lollapalooza and South by Southwest to Austin City Limits. Carroll found that Front Gate, which like Ticketmaster is a subsidiary of the event company Live Nation Entertainment, had a bug in its website that he--with Claude's help--could exploit to gain access to millions of customer or staff records and freely issue tickets for any event, of any value, to himself or whoever he chose.