Deploying a multidisciplinary strategy with responsible AI

The finance sector is among the keenest adopters of machine learning (ML) and artificial intelligence (AI), the predictive powers of which have been demonstrated everywhere from back-office process automation to customer-facing applications. AI models excel in domains requiring pattern recognition based on well-labeled data, like fraud detection models trained on past behavior. ML can support employees as well as enhance customer experience, for example through conversational AI chatbots to assist consumers or decision-support tools for employees. Financial services companies have used ML for scenario modeling and to help traders respond quickly to fast-moving and turbulent financial markets. As a leader in AI, the finance industry is spearheading these and dozens more uses of AI.