Understanding Robotic Process Automation

"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a bot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems." In simple terms, RPA is the automation of repetitive, rule-based manual tasks (performed on windows) by the use of automation agents that can run attended or unattended without making any errors. Attended RPA is most prominently used by customer-facing functions such as customer service. This kind of RPA requires user intervention to make decisions or update based on conditions. There is absolutely no human intervention, and the bots run automatically to execute the tasks end to end.