Machine Learning at American Express: Benefits and Requirements

Data volume is not only increasing, but data sources are also changing. More people do business online or via their mobile devices. Chao explained that as part of American Express's ongoing journey, they must keep up with these changes in style of interactions as well as with the increasing volume. Part of that involves making a huge number of decisions, millions every day. If American Express can become just a little bit smarter in these decisions, it can have a huge advantage to customers and to the company.