Using Artificial Intelligence in LiveChat: Tag Suggestions

Artificial Intelligence (or AI for short) has become quite the buzzword recently. Everyone in the tech world seems to want to use it. A ton of different applications cropped up in the last couple of weeks, every more amazing than the last. We've seen AI that can tell us what it sees on an image, one that can suggest an answer based on an email contents and one that could tell us the weather if we ask the right questions. We wanted to check if there is any way we could use artificial intelligence in LiveChat to improve it in any way.