GUEST COMMENT The art of selling: AI in retail - InternetRetailing

There have been a number of buzzwords and defining technology trends in retail over the last decade: from Big Data, to omnichannel, and the ubiquitous, omni-present Cloud. And now the internet of things (IoT) and artificial intelligence (AI) have seemingly become the latest crazes and talk of the town. Forrester expects investment in AI to triple this year. By 2020, 85% of customer interactions will be managed by AI according to research by Gartner. The value of AI is estimated to be worth $36.8bn globally by 2025 predicts US market intelligence firm Tractica.