Empower your digital customer service with real conversations

Has digital customer service gone a step too far? We haven't mastered Artificial Intelligence, yet for some reason, it seems like robots and automation are primed to be the next trends for customer service. Automation can save you money in the short run, compared to traditional methods (like human power), because of its increased efficiency. But not all customers are happy with all automated, all the time. While automation and digital customer service are tools you should be using (they save resources and allow you to serve customers faster), making sure your customer service strategy still includes a human element is massively important.