KT 2nd Generation AI Hotel Robot Enhances Room Services

It began room deliveries of bottled water, towels and other amenities at guests' voice command or via touch screen orders, in December last year. KT will seek to further commercialize opportunities through its AI robots and to expand their usage to other industries. It expects users will especially appreciate the robots amid efforts to reduce in-person service contact during the COVID-19 pandemic. KT's head of AI business Kim Chae-Hee said, "KT will try to help our customers enjoy greater convenience in their everyday lives by applying AI robot services in a wider variety of areas beyond hotels, including food and beverages and office operations." Linked to an AI speaker, N Bot is capable of seamless service to local and foreign guests, from order to delivery.