AI and Machine Learning are changing the way we communicate with businesses

One of the biggest problems faced by senior executives today is around data crunching. Every day, massive amounts of data is generated by back-end executives. These are analyzed to obtain meaningful observations. On most occasions, the time taken to analyze the data renders it useless. From the customer, each time he or she endures the barrage of endless IVR messages to reach an agent only to be transferred multiple times, beyond other hurdles, only makes matters worse.