Artificial intelligence: The future IT help desk

As a system administrator working in technology for more than 25 years, I've provided some measure of IT support. While it's rewarding to help people, sometimes the monotony in doing so can lead to feeling unfulfilled, especially when there are better and more promising tasks afoot--if you can just find time to work on them. It's equally challenging for users and administrators to handle both support ticket platforms and the communication gaps and lags, which can hinder or impede resolutions, plunging both sides into bureaucratic red tape that lowers satisfaction all around as unresolved issues pile up. This is where artificial intelligence (AI) can play a role. AI can help to free up technology pros for more meaningful endeavors in a more streamlined, goal-driven fashion.