The AI-powered organization: Shifting the Paradigm

When it comes to organizational transformation and turning AI and machine learning from science fiction into a reality that drives day-to-day decisions, it's much easier said than done. Our report, Adopting AI in organizations, which surveyed more than 2,000 decision makers worldwide, is a case in point: 99 percent of respondents claimed to have faced challenges implementing AI and analytics initiatives across all three categories studied: technology, organization, and people/culture. Another significant finding was that 87 percent of respondents faced more people/culture challenges than technology or organizational challenges. The road to AI adoption hasn't been easy, and it's certainly not over. AI and machine learning (ML) initiatives are increasing in the boardroom, as are the opportunities for the average employee -- including business and domain experts, for example, customer support engineers -- to actually leverage them to make better decisions in their day-to-day work.