Intelligent process automation: The engine at the core of the next-generation operating model

Full intelligent process automation comprises five key technologies. Here's how to use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences. Since the financial crisis of 2007–09, many companies have applied lean management to improve cost efficiencies, customer satisfaction, and employee engagement simultaneously, and many programs have achieved substantial impact on all dimensions. Progress on digital, however, has been more uneven. In the insurance sector, for example, an October 2016 FIS study found that 99.6 percent of insurers surveyed admitted they face obstacles in implementing digital innovation, while 80 percent recognize they need digital capabilities to meet business challenges.