Going for trust and transparency in AI

At a time when artificial intelligence (AI) is moving from the realm of fantasy to practical application, NuEnergy.ai Healthcare Lead Orchid Jahanshahi says the issues of trust and transparency are becoming critical. In a recent interview with ITWC President Fawn Annan conducted as part of the CMO Talks podcast series, Jahanshahi noted many banks are now using AI to decide the credit worthiness of customers and ultimately decide to whom they'll offer loans. That may be a huge advance on some front, but she warned that unless the AI algorithms are designed on certain parameters, the system could be biased and might unfairly exclude some customers. "Machine learning can eventually surpass our human ability to catch up. But some oversight is needed to make sure no consequences in terms of bias or lack of transparency occur. Jahanshahi extended the discussion around trust and transparency into the pharmaceuticals industry. "In pharma, it's not enough to discuss features and benefits of a drug.