How AI can help IT teams see through the clouds of complexity

Businesses understand the importance of providing seamless customer journeys, but we've seen a growing spate of digital service outages and software performance problems in recent months. There have been online banking outages that have left customers unable to pay bills on time, while problems with major payment systems have left shoppers unable to use their bank cards at the checkouts. These problems seriously disrupt peoples' ability to live their day-to-day lives, so they're becoming a growing concern for businesses and consumers alike. So, if businesses understand the importance of providing seamless customer journeys, why are outages happening more often? The soaring complexity of technology ecosystems is the biggest contributor to the rise in software performance problems. Modern digital services reside in complex hybrid multi-cloud environments, spanning multiple platforms and technologies.