Business Bets On Technology In Las Vegas At PegaWorld 2018

This past week more than 5,000 people made their way to Las Vegas to learn that the biggest bet they need to place has nothing to do with casino games. It's a bet that will help business with their processes, workflows and the customer experience (CX). PegaWorld is the annual Pegasystems user conference where people representing companies from all over the world learn about the latest and greatest updates to the Pega applications that are helping to run their businesses, and I was honored to be invited to not just attend, but speak at the event. By the way, the robots I mentioned aren't the machines you might see on a manufacturing assembly line or something that looks like R2D2 from Star Wars that wheels around and takes care of simple physical tasks. These robots, otherwise known as robotic process automation (RPA), are the software applications that automatically take care of routine tasks you perform on your computer.