AI And CCaaS Help Marsh McLennan And McKesson Build Business Efficiencies

Today, organizations understand the pressing need to expand and enhance their digital sales and support solutions to address new customer demands. Consumers are demanding anytime, anywhere services. While many companies have bolstered their web and mobile presence, customers still turn to the contact center when they need additional support. Given this trend, businesses must modernize and improve their contact center capabilities. Five9 recently held a joint analyst call with several of its customer to share how various companies were evolving their contact centers.