What technology will drive the biggest changes in 2019?

Recent outages from some of the world's biggest companies, including O2 and Facebook, have raised questions over how prepared infrastructure is to deal with the latest technology. From the O2 outage alone, payments systems went down, car parking tech didn't work and transport systems failed. While there are significant developments happening every year in technology, we are still some way off seeing some of the much-anticipated tech that was predicted to have an impact in 2018. With the year coming to an end, it's time to look ahead at what we can actually expect from 2019. AI is going beyond attention-grabbing gimmicks and is impacting everything from HR processes to measuring stock in retail. This is where the most significant developments will be made in 2019.