Kannur-based startup ArticBot bets big on machine learning

Founded by 26-year-olds V P Rahul and Rijin Ramesh, the platform offers customers virtual chat assistant to address business queries without delays. Growing up in the historic town of Kannur in Kerala, interactions with tourists were inevitable. While most would answer questions and go their way, V P Rahul and Rijin Ramesh took it as a classroom to hone their'customer query management skills'. The 26-year-olds are co-founders and creators of Articbot, a machine learning platform that helps organisations connect with customers in 100 different languages, and solve queries on products, and processes to procure services. The idea of building a machine learning platform to address queries was born out of the duo's personal experiences.