Microsoft announces intelligent virtual agent to transform customer care industry - MSPoweruser

Earlier this year, Microsoft announced that they have started using intelligent virtual agent for Microsoft Support customer care in the US. At Ignite conference this week, Microsoft revealed that their virtual agent is now handling over 650,000 sessions per week, also it is increasing both customer and support agent satisfactions. Microsoft is now opening up this technology to other organisations through Dynamics 365 AI solutions. HP Inc. and Macy's are now trying out this solution for their respective customer care effort through Early Access Program. "HP is reinventing the support experience by empowering our customers to easily solve a broad range of issues on their own," said Jon Flaxman, Chief Operating Officer, HP Inc. "Microsoft's advanced Artificial Intelligence capabilities enables HP Customer Service to deliver and manage these self-service solutions efficiently and with more precision." You can learn more about the new Dynamics 365 AI solutions here.