3 Ways AI Treats Healthcare Customers' Pain Points in The Contact Center

As Augmented Intelligence (AI) continues to rapidly progress into prominence across sales, service, and marketing for companies of all sizes, the anticipation that surrounds AI is met with skepticism among healthcare providers who question whether AI will diminish the personal touch of patient care and communication. More specifically, the concern about how AI impacts the patient experience comes with a side-eye towards automation in the call center. However, automation in the service of delivering value-driven and patient-centered care is designed to reinforce–not replace–the human connection between healthcare providers and their patients. Here are three ways AI is treating healthcare customers' paint points in the contact center. Patients expect their healthcare providers to be familiar with their medical record history as well as their record of calls, payments, and messages.