Does Artificial Intelligence Replace Thinking?

Artificial intelligence (AI) delivers many truly amazing capabilities. Vendors are even showing the potential of AI-driven software to personalize customer experience in an organizationally aligned way, making automated adjustments to pricing, messaging, operations, and finance, all optimized for one sale. If this sounds like science fiction, it is. I am combining a few technologies here, including customer relationship management and integrated enterprise resource planning platforms. These systems feed the current trend toward extreme personalization, also known as personalization to a level of one.