SaaS Platform for Multi-Cloud Ops Adds AI Features -- Virtualization Review

OpsRamp announced on Thursday the release of OpsRamp 5.0, which it describes as a "major update" to its flagship Software as a Service (SaaS) platform for multi-cloud environments. One of the main new upgrades in OpsRamp 5.0 is the addition of what the company calls the Artificial Intelligence for IT Operations (AIOps) inference engine, which is designed for "more powerful alerting and event correlation," the company says. As for why AI is so important to add now, especially for operations: "In today's world of alert floods from distributed IT assets, ops teams spend significant portions of their day just trying to figure out which alerts matter the most. Artificial intelligence can dramatically reduce this mundane-yet-critical work by recognizing patterns and context within the total infrastructure, and identifying where these alerts originate from," commented OpsRamp Vice President of Product Management Mahesh Ramachandran in an e-mailed statement. "The possibilities for reduced mean-time-to-resolution and increased business service uptime are incredible."