Smart robots: putting legacy RPA to rest - The AI Journal

Google CEO Sundar Pichai has said that AI and automation are'more profound than the discovery of electricity or fire." The benefits of automating mundane, repetitive admin tasks are clear: increasing and diversifying revenue, boosting employee productivity, and optimising legacy technology are just a handful of tasks that businesses stand to benefit from. In recent times, global organizations have leaned on Robotic Process Automation (RPA) to deliver this automation, using hordes of software robots to replace actions reliant on human inputs at a lower cost. As a result, the global RPA market is expected to reach USD 7.64 billion by 2028. However, there is a disconnect between the end-to-end'automation dream' companies that have been sold, and many of the offerings in the world of RPA are failing to deliver on promises made. Legacy RPA tools have been great at automating simple, siloed tasks for a number of years, yet fall down when asked to do this intelligently, and at scale.