Technology Vision 2020 Accenture

Rather than a tech-lash, what we're seeing is a tech-clash. People don't oppose technology; they remain excited and intrigued by it. But businesses are developing and deploying that technology using the playbooks of decades past, from the days before tech had such a major, meaningful impact in our lives. Closed ecosystems can make experiences disjointed. Artificial intelligence solutions are applied to decision-making without transparency, leaving people out of the loop on decisions that directly affect their lives.