How to Use AI, Starting With Distribution - Insurance Thought Leadership

Customer care powered by artificial intelligence gives insurers the opportunity to save 30% of their service costs. How can insurers meet increased customer expectations at a lower cost? AI-powered care delivers on a future vision of customer service with an opportunity for savings of 30% by, for example, driving customers to digital experiences. In this post, I will explore how to apply AI using an intelligent customer engagement (ICE) framework. In this blog series, I'm exploring the myriad ways in which AI adds value to financial services in general and the insurance value chain in particular. In my previous post, I defined the term AIQ and revealed and discussed three key ingredients to building a strong AIQ: technology, data and people.