Managing change in AI: Don't forget about your staff's needs and abilities

How many times have you heard a manager respond to employees about organizational change with the words, "It just made sense"? To workers who are adversely impacted by the change, it might not make sense at all. That's exactly why managers who introduce artificial intelligence and enable change should never lose sight of the human impact. Early in my career, I was impacted by organizational changes that affected my job and responsibilities. Later in my career, I was the one making these changes and communicating change to employees.