Augmenting Employee Performance With AI And Other Technologies

In a major new research report, The Technology-Augmented Employee, I take on a problem that's vexing CIOs and government leaders alike. In aggregate, US companies face a productivity paradox: Despite billions of dollars invested in technology, growth in employee productivity has slowed since 2004. Even though global technology spending will for the first time pass $3 trillion globally in 2018, this productivity paradox should concern CIOs and other decision-makers: For all these investments, shouldn't we expect a return in the form of more effective employees? As it turns out, not all those technology investments make their way down to employees -- at least not effectively. While employees commonly have devices -- 6 out of 10 information workers have a PC, and the same proportion have a smartphone -- too few of them have adequate apps beyond just the basics: Forrester's Business Technographics data shows that fewer than 1 in 10 have job-specific applications they use daily.