Replicant Raises $27 Million To Propel Its Voice AI For Customer Service Phone Calls

On a rooftop in San Francisco, Replicant CEO Gadi Shamia signs the Series A term sheet with Scott ... [ ] Beechuk of Norwest Venture Partners, who joins the startup's board as part of the financing. Hundreds of millions of consumers use voice assistants such as Amazon Alexa or Apple's Siri for simple tasks in their daily lives. Now, one company wants to take talking bots to the next level: the highly conversational field of customer service. Replicant, named after Blade Runner's genetically engineering humans, is entering uncharted territory with its software that works as a combination between text-based chatbots and real-time AI assistants for customer service reps. On Thursday, the startup announced that it has raised a $27 million Series A funding round for its autonomous call center.