Using AI to Drive Smart Automation in Retail - Robert Hetu

Retailers must use AI to automate and deliver better decisions and make it possible for associates to be customer experience differentiators. Multichannel retailers are facing an existential crisis. Consumers' buying behaviors and lifestyle choices are changing. Competitive pressures from disruptive pure-play e-commerce players are causing radical changes to antiquated business models, driving down prices and driving up costs. Ultimately, the impact of AI on retail will be manifold more than that of Excel's reign.