Wendy's hired Google AI to take your drive-through order

The next time you get a craving for a spicy chicken sandwich, you might have to ask an AI to ring it up for you. American fast food burger chain Wendy's is teaming up with Google to make an AI-powered chatbot for taking drive-through food orders, debuting in a single restaurant in Columbus, Ohio in June. According to company representatives, the idea is to streamline the ordering process and speed up the drive-through experience. If the idea of ordering your food from a speak-and-respond computer program sounds like a headache, you're not alone. But the Wall Street Journal quotes Wendy's CIO Kevin Vasconi, who says that the Google-developed AI system is "at least as good as our best customer service representative, probably on average better."