IT Pros on the Future of Automation and AI in ITSM - Orange Matter

Think about your last online order. If you're a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you're probably familiar with customized recommendations. Based on your purchase history, location, and other factors, the website may suggest other items you might be interested in buying. And if you're on the site long enough, chatbots may appear asking if you have questions or need assistance locating something. These are just two examples of how artificial intelligence (AI) and automation have made the consumer experience easier and created ways to help businesses understand their buying patterns and what they need.