How AI can help payers navigate a coming wave of delayed and deferred care

So far insurers have seen healthcare use plummet since the onset of the COVID-19 pandemic. But experts are concerned about a wave of deferred care that could hit as patients start to return to patients and hospitals, and putting insurers on the hook for an unexpected surge of healthcare spending. Artificial intelligence and machine learning could lend insurers a hand. "We are using the AI approaches to try to protect future cost bubbles," said Colt Courtright, chief data and analytics officer at Premera Blue Cross, during a session with Fierce AI Week on Wednesday. He noted that people are not going in and getting even routine cancer screenings.