IT Decision Makers Will Increase Investments in Automation of COVID-19

Nearly two-thirds of US IT decision-makers plan to increase their investments in automation technology over the next year as a result of Covid-19, noting that intelligent self-service has been key to remaining agile during the crisis. These are some of the findings from a new survey conducted by market research firm Opinion Matters and commissioned by Intelligent Virtual Agent (IVA) platform provider Inference Solutions. The study, Intelligent Automation Post-Covid-19, explores how IT leaders in mid-sized businesses and enterprises across eight industries are evolving their digital strategies in the wake of the pandemic, and how they have used automation to tackle challenges driven by shutdowns and social distancing. Significantly, 71% of IT decision makers agree that intelligent self-service automation has helped their organizations remain agile, and 64% expect to increase automation investments over the coming year as a result of the crisis. More than a quarter (26%) of organizations will increase their investments by 10% or higher.