Designing for Human-Agent Interaction

Most human-computer interfaces can be classified according to two dominant metaphors: (1) agent and (2) environment. In the environment metaphor, a model of the task domain is presented for the user to interact with directly. Norman's 1984 model of HCI is introduced as reference to organize and evaluate research in human-agent interaction (HAI). A wide variety of heterogeneous research involving HAI is shown to reflect automation of one of the stages of action or evaluation within Norman's model.