How to build a modern field service organization - Microsoft Dynamics 365 Blog

Field service organizations have traditionally operated under the break-fix model--that is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It is also proving less than effective in satisfying the customer's growing expectations. The field service industry is evolving quickly in new and exciting directions with cutting-edge technology continuing to enter the arena. These innovations in technology and workflows are helping to transform field service by providing customers optimal device uptime, along with greater visibility, efficiency, and profitability.